Contact information

At Scent Bros, we are committed to providing clear and reliable communication with our customers.

This Contact Information Policy explains how customers can contact us and how we may use the information provided.

Customer Support Contact Methods

Customers can contact Scent Bros through the following official channels:

Instagram: @scent.bros.official 

or

Email: info@scentbros.co.uk

We aim to respond to all enquiries within 1–3 working days.

Information We Collect

When contacting us, we may collect:

  • Your name
  • Email address
  • Order number
  • Delivery information
  • Details relating to your enquiry

This information is used solely for customer support, order assistance, and resolving issues.

Use of Contact Information

Your contact details may be used to:

  • Respond to enquiries
  • Provide order updates
  • Process refunds or replacements
  • Resolve customer service issues
  • Improve our services and customer experience

We will never sell or share your personal information with third parties for marketing purposes.

Marketing Communications

If you choose to subscribe to marketing emails or promotional updates, you may unsubscribe at any time using the unsubscribe link provided in communications.

Response Conduct

We are committed to maintaining respectful communication with all customers.

We reserve the right to refuse service or discontinue communication where abusive, threatening, or inappropriate behaviour is directed toward our staff or representatives.

Security of Information

We take reasonable steps to protect customer information and prevent unauthorised access, misuse, or disclosure.

However, no method of electronic communication or storage can be guaranteed as completely secure.

Changes to This Policy

Scent Bros reserves the right to update this policy at any time. Any changes will be posted on our website.

Contact Us

If you have any questions regarding this Contact Information Policy, please contact:


Instagram: @scent.bros.official 

or

Email: info@scentbros.co.uk

Thank you for supporting Scent Bros.