Terms of service

These Terms of Service govern your use of products and services provided by Scent Bros. By purchasing from us, you agree to the terms outlined below.

1. General Information

Scent Bros is a UK-based brand specialising in vehicle fragrance products and related accessories.

We reserve the right to update or amend these Terms of Service at any time without prior notice.

2. Products

We aim to ensure all product descriptions, images, and pricing are accurate. However:

  • Colours and packaging may vary slightly from images shown online
  • Fragrance perception varies between individuals
  • We reserve the right to discontinue or modify products at any time

All products are subject to availability.

3. Orders

Once an order is placed, you will receive an order confirmation email. This does not guarantee acceptance of the order.

We reserve the right to:

  • Refuse or cancel orders
  • Limit quantities purchased
  • Cancel orders suspected of fraud or misuse

If an order is cancelled after payment has been taken, a full refund will be issued.

4. Pricing & Payments

All prices are displayed in GBP (£).

We reserve the right to change pricing at any time without notice.

Payments must be completed in full before items are dispatched.

5. Shipping & Delivery

We aim to dispatch orders within the estimated processing times stated on our website. Delivery times are estimates only and may vary due to courier delays or circumstances outside our control.

Scent Bros is not responsible for:

  • Delays caused by couriers
  • Incorrect addresses provided by customers
  • Lost parcels marked as delivered by the courier

6. Returns & Refunds

Our Returns & Refunds Policy forms part of these Terms of Service.

We offer:

  • A 14-day return period for unopened and unused items
  • Refunds or replacements for faulty or damaged products

For full details, please refer to our Returns & Refunds Policy.

7. Product Use & Safety

Customers use our products at their own risk.

You agree:

  • Not to ingest fragrance oils or diffuser contents
  • To keep products away from children and pets
  • To avoid contact with eyes, skin, upholstery, and painted surfaces
  • To secure hanging diffusers safely inside vehicles

Scent Bros accepts no liability for misuse, spillages, allergic reactions, or damage caused by improper use of products.

If irritation occurs, discontinue use immediately.

8. Intellectual Property

All branding, logos, product names, images, and content belonging to Scent Bros remain our intellectual property and may not be copied, reproduced, or used without written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Scent Bros shall not be liable for:

  • Indirect or consequential losses
  • Loss of profits or business
  • Damage resulting from misuse of products

Our total liability relating to any order shall not exceed the amount paid for the product purchased.

10. Governing Law

These Terms of Service are governed by the laws of England and Wales.

Any disputes arising from the use of our services or products shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Information

For any questions regarding these Terms of Service, please contact:

Instagram: @scent.bros.official 

or

Email: info@scentbros.co.uk